SHIPPING & RETURNS

WE SHIP WORLD WIDE!


INTERNATIONAL EXPRESS SHIPPING

United States (Delivery: 1-3 working days) 20$
International (Delivery: 1-3 working days) 20$
Denmark (Delivery: 1-2 working days) FREE
Sweden & Germany (Delivery: 1-3 working days) 10$
Faroe Islands, Greenland & Iceland (Delivery: 10-14 working days) 30$
Shipping world wide via DHL, UPS, GLS & PostNord
FREE SHIPPING ON ALL ORDERS ABOVE 75$

 

OBS: 
Covid-19 may delay your package a few days.
We are sorry for the inconvenience.

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RETURNS

Items may be returned within 30 DAYS of you receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require this return note to be filled out:
Return note: DOWNLOAD HERE
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INTERNATIONAL RETURNS

RETURNS HAVE TO BE RETURNED TO:

Hjulmagervej 9D
7100 Vejle
Denmark

Packages that aren't shipped to this address are not valid.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
OW INTIMATES is not responsible for international shipping fees or lost returns.
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REFUND:

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are unrefundable.
Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.
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EXCHANGES

Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order.
If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

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PRICE ADJUSTMENT

We do not offer price adjustments for discounted items at this time. We're sorry for the inconvenience!

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WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately shop@owcollection.com. Please send a photo of the damaged item if applicable.
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Xx
The OW Team
shop@owcollection.com