SHIPPING & RETURNS

RETURNS

Items may be returned within 30 DAYS of you receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are unrefundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

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Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

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PRICE ADJUSTMENT

We do not offer price adjustments for discounted items at this time. We're sorry for the inconvenience!

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If you receive an incorrect item or an item that is damaged, please contact customer service immediately shop@owcollection.com. Please send a photo of the damaged item if applicable. You have 7 days after the purchase to exchange or get a refund on defective items.

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INTERNATIONAL RETURNS

Simply ship the items you wish to return back to us. Please note, any international shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

Mail your return using your carrier of choice to:

OW INTIMATES

Løversysselvej 1A

7100 Vejle

DENMARK

Order # ___________

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
OW INTIMATES & OW SWIM are not responsible for international shipping fees or lost returns.

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shop@owcollection.com