WE SHIP WORLD WIDE!
INTERNATIONAL EXPRESS SHIPPING
United States (Delivery: 1-3 working days) 20$
International (Delivery: 1-3 working days) 20$
Denmark (Delivery: 1-2 working days) FREE
Sweden & Germany (Delivery: 1-3 working days) 10$
Faroe Islands, Greenland & Iceland (Delivery: 10-14 working days) 30$
Shipping world wide via DHL, UPS, GLS & PostNord
FREE SHIPPING ON ALL ORDERS ABOVE 75$
Covid-19 may delay your package a few days.
We are sorry for the inconvenience.
Items may be returned within 30 DAYS of you receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require this return note to be filled out:
RETURNS HAVE TO BE RETURNED TO:
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Packages that aren't shipped to this address are not valid.
OW INTIMATES is not responsible for international shipping fees or lost returns.
Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are unrefundable.
Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.
Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order.
If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.
We do not offer price adjustments for discounted items at this time. We're sorry for the inconvenience!
If you receive an incorrect item or an item that is damaged, please contact customer service immediately firstname.lastname@example.org. Please send a photo of the damaged item if applicable.
The OW Team