FAQ

What size should I buy?
Check out the OW size guide to find your perfect size here.
 
Do you ship internationally?
Yes, we offer standard and express shipping options to most countries.
For more information about international shipping here.

Where is my order?
Once an order is placed, please allow 1-3 business days for the order to be packed and shipped from our warehouse.
Upon shipment, you will receive an email with your tracking information - or contact shop@owcollection.com
 
How do I make a return?
Please check our return page with all the information here.
 
Where is my return?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined.
This process can take up to 5 business days from the date your return tracking information shows. Please allow up to 5-7 business days for the refund to be processed back to you.

 

Can I exchange my item?
At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return and place a new order for the new item.
Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Find more information click here.

 

If an item is sold out, what to do?
You can join a wait list by inserting your mail on the product page.
You will get notified as soon as it is back in stock.

 
Do you have an affiliate program?
If you are interested in participating in the OW affiliate program,
you can write to shop
@owcollection.com.